Cancellation & Refund Policy

1. Booking Confirmation

• All bookings for activities including Freestyle Bungee Jumping, Highest Bungee Jumping, Couple Bungee Jumping, Jungle Safari, and Giant Swing are confirmed only after full payment.

• Participants must provide accurate personal details including name, age, ID proof, and contact information.

2. Cancellation Policy

• Bookings canceled 48 hours or more in advance are eligible for a partial refund (50% of the total amount).

• Bookings canceled less than 48 hours prior to the activity are non-refundable.

3. No-Show Policy

• If a participant fails to arrive at the scheduled activity without prior notice, the booking will be treated as a no-show.

• No refunds will be issued for no-shows under any circumstances.

4. Rescheduling

• In case of bad weather, technical issues, or safety concerns, the activity may be rescheduled.

• Participants can choose an alternative date or opt for a full refund if rescheduling is not possible.

5. Refund Process

• All eligible refunds will be processed and credited within 7–10 business days to the original payment method.

• Refunds do not include any bank or transaction charges.